Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and your organisation (“you”, “Customer”) and PK Digital (“Firepipe”, “we”, “us”) governing your access to and use of the Firepipe SFTP/FTPS gateway, dashboard, websites, and related services (collectively, the “Service”). By creating an account or using the Service, you agree to these Terms. If you are agreeing on behalf of an organisation, you represent that you have authority to bind it.

1. The Service

Firepipe provides a managed SFTP/FTPS gateway in front of cloud object storage that you own and control (Amazon S3, or an S3-compatible store such as Cloudflare R2). The Service authenticates connections, enforces per-user path access, and can serve directory listings from a synced metadata index. Firepipe is a bring-your-own-bucket service: your files reside in your own storage bucket, not on our infrastructure.

2. Accounts & eligibility

• You must provide accurate account information and keep it current.
• You are responsible for safeguarding your credentials and for all activity under your account, including the SFTP users and credentials you create.
• You must be at least 16 years old and capable of forming a binding contract.

3. Your responsibilities & your storage

• You are responsible for your cloud storage account, the bucket you connect, the access you grant us, and any charges your cloud provider bills you (including storage and data transfer).
• You are responsible for the content of the files transferred through the Service and for ensuring you have the rights and lawful basis to transfer and store them.
• You are responsible for managing your SFTP users and their access, and for promptly revoking credentials you no longer need.

4. Acceptable use

You agree not to use the Service to:

• violate any law or third-party rights, or transfer unlawful, infringing, or malicious content;
• attempt to gain unauthorised access to the Service, other customers' data, or any system, or to probe, scan, or test the vulnerability of the Service without our written consent;
• disrupt or impose an unreasonable load on the Service, or circumvent usage limits or security controls;
• resell or provide the Service to third parties except as expressly permitted.

We may suspend access to address material breaches, security risks, abuse, or non-payment.

5. Fees & billing

Paid plans are billed as described at sign-up or in an order. Usage (such as egress) is metered and billed in arrears. Fees are exclusive of taxes, which you are responsible for. Except where required by law, fees are non-refundable. We may change pricing on prospective notice.

6. Third-party services

The Service interoperates with third-party services you choose (your cloud storage provider, and, if you use it, Google Sign-In). Your use of those services is governed by their terms, and we are not responsible for them. Your use of Google Sign-In is also subject to our Privacy Policy.

7. Intellectual property

We and our licensors own all rights in the Service, including the software, the Firepipe name, and logos. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain all rights in your files and data; you grant us only the limited rights needed to operate the Service for you (for example, to access the bucket you configure and to index file metadata).

8. Confidentiality & security

Each party will protect the other's confidential information. We maintain reasonable technical and organisational security measures, described in our Privacy Policy. You must promptly notify us of any suspected compromise of your account.

9. Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free. You are responsible for maintaining backups of your data; your files remain in your own bucket under your control.

10. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our aggregate liability arising out of or relating to the Service will not exceed the amounts you paid us for the Service in the twelve (12) months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

11. Term & termination

These Terms apply while you use the Service. You may stop using and close your account at any time. We may suspend or terminate the Service for material breach, security or legal reasons, or non-payment. On termination, your right to use the Service ends; you may export your configuration beforehand, and your files remain in your own bucket. Provisions that by their nature should survive (e.g. fees due, IP, disclaimers, liability limits) will survive.

12. Changes to the Service or Terms

We may modify the Service and these Terms. For material changes to the Terms we will provide reasonable notice through the Service or by email. Your continued use after changes take effect constitutes acceptance.

13. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without prejudice to any mandatory consumer-protection rights you may have where you reside.

14. Contact

PK Digital
hello@firepipe.io